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Terms & Conditions


Reta – Terms of Service (Test Version)

Effective Date: July 8, 2026

Welcome to Reta ("Reta", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of the Reta mobile application, website, and related services.

By creating an account or using Reta, you agree to these Terms.

1. About Reta

Reta is a technology platform that connects individuals who need to return parcels ("Customers") with independent delivery partners ("Riders") willing to transport those parcels to the designated courier branch, postal office, or merchant return location.

Reta is not a courier company, shipping carrier, postal service, or retailer. We provide a platform that facilitates connections between Customers and Riders.

2. Eligibility

To use Reta, you must:

  • Be at least 18 years old.
  • Have the legal capacity to enter into a binding agreement.
  • Provide accurate and truthful account information.
  • Comply with all applicable laws and regulations.

We reserve the right to suspend or terminate accounts that provide false information.

3. Customer Responsibilities

Customers agree to:

  • Provide accurate pickup and destination addresses.
  • Ensure that items are properly packaged before pickup.
  • Accurately describe the parcel and its contents.
  • Disclose whether the item is fragile or requires special handling.
  • Provide any required return labels, QR codes, invoices, receipts, or authorization required by the retailer or courier.
  • Be available during the scheduled pickup window.

Customers understand that failure to provide required return documentation may prevent successful completion of the return.

4. Rider Responsibilities

Riders agree to:

  • Handle parcels with reasonable care.
  • Deliver items only to the destination specified within the Reta platform.
  • Follow all applicable traffic laws.
  • Maintain respectful and professional conduct.
  • Not open, inspect, alter, or tamper with customer parcels.
  • Upload proof of drop-off when required.

Riders are independent service providers and are not employees of Reta.

5. Prohibited Items

The following items may not be transported through Reta:

  • Illegal goods
  • Firearms and ammunition
  • Explosives
  • Hazardous chemicals
  • Controlled substances
  • Live animals
  • Perishable goods requiring refrigeration
  • Currency or negotiable instruments
  • Jewelry or luxury goods exceeding permitted value limits
  • Human remains
  • Any item prohibited by law

Reta reserves the right to cancel any order involving prohibited items.

6. Return Eligibility

Reta does not determine whether a retailer accepts a return.

Customers are solely responsible for ensuring that:

  • The retailer allows returns.
  • The return period has not expired.
  • The correct return shipping label has been provided.
  • The parcel complies with the retailer's return requirements.

Failure of a retailer to accept a returned item does not entitle the Customer to a refund from Reta.

7. Fees and Payments

Customers agree to pay:

  • Service fees
  • Rider delivery fees
  • Applicable taxes
  • Additional fees disclosed before confirming an order

Payment processing may be handled by third-party payment providers.

8. Order Cancellation

Customers may cancel an order before a Rider accepts it.

Once a Rider has accepted the order, cancellation fees may apply.

If the Rider has already arrived at the pickup location, additional charges may be incurred.

9. Failed Pickup

A pickup may be considered unsuccessful if:

  • The Customer cannot be contacted.
  • The parcel is unavailable.
  • The parcel differs significantly from its description.
  • Required return documents are missing.
  • The parcel contains prohibited items.

Applicable service fees may still apply.

10. Failed Return

A return may fail if:

  • The courier refuses the parcel.
  • The retailer rejects the return.
  • Required documentation is missing.
  • The return window has expired.

Reta is not responsible for retailer decisions regarding return acceptance.

11. Parcel Condition

Customers are responsible for ensuring that:

  • Parcels are securely packaged.
  • Items are protected from damage during transport.

Riders may refuse to transport improperly packaged parcels.

12. Loss or Damage

While Riders are expected to exercise reasonable care, Reta does not guarantee against loss or damage.

To the maximum extent permitted by law:

  • Reta is not responsible for manufacturer defects.
  • Reta is not responsible for retailer disputes.
  • Reta is not responsible for shipping delays caused by courier partners.
  • Reta's liability, if any, shall be limited to the amount paid for the specific service unless otherwise required by law.

13. Customer Conduct

Users may not:

  • Harass Riders.
  • Provide false information.
  • Use stolen payment methods.
  • Attempt fraud.
  • Abuse promotions.
  • Use the platform for unlawful purposes.

Violation may result in account suspension or termination.

14. Rider Conduct

Riders may not:

  • Open customer parcels.
  • Substitute parcels.
  • Misrepresent delivery status.
  • Demand additional payments outside the app.
  • Transport prohibited items.
  • Engage in abusive or unlawful behavior.

Violations may result in permanent removal from the platform.

15. Ratings and Reviews

Customers and Riders may rate one another.

Reviews must be truthful, respectful, and based on actual experiences.

Reta may remove reviews that violate community standards.

16. Privacy

Your use of Reta is also governed by our Privacy Policy.

By using the platform, you consent to the collection and processing of information necessary to provide the service.

17. Intellectual Property

All trademarks, logos, software, branding, and content related to Reta remain the exclusive property of Reta unless otherwise stated.

Users may not copy, modify, distribute, or reverse engineer any part of the platform without permission.

18. Service Availability

We strive to maintain continuous service but do not guarantee uninterrupted availability.

Services may be temporarily unavailable due to:

  • Maintenance
  • Technical issues
  • Natural disasters
  • Government restrictions
  • Network failures

19. Limitation of Liability

To the fullest extent permitted by applicable law, Reta shall not be liable for:

  • Indirect damages
  • Lost profits
  • Emotional distress
  • Retailer disputes
  • Missed return deadlines caused by inaccurate customer information
  • Courier delays outside Reta's control

20. Indemnification

Users agree to indemnify and hold harmless Reta, its officers, employees, and affiliates against claims arising from:

  • Violation of these Terms
  • Illegal use of the platform
  • Transport of prohibited items
  • Misrepresentation of parcel contents

21. Suspension and Termination

Reta may suspend or terminate accounts for:

  • Fraud
  • Abuse
  • Repeated policy violations
  • Criminal activity
  • Safety concerns

Termination may occur without prior notice where necessary to protect users or comply with law.

22. Changes to These Terms

Reta may update these Terms from time to time.

Continued use of the platform after updates constitutes acceptance of the revised Terms.

23. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of the Philippines, without regard to conflict of law principles.

24. Contact

If you have questions regarding these Terms, you may contact us through the support section of the Reta application.

By using Reta, you acknowledge that you have read, understood, and agree to these Terms of Service.