Reta – Privacy Policy (Test Version)
Effective Date: July 8, 2026
Reta ("Reta", "we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use the Reta mobile application, website, and related services.
By accessing or using Reta, you agree to the practices described in this Privacy Policy.
1. Information We Collect
To provide our services, we may collect the following categories of information.
Personal Information
When you create an account, we may collect:
- Full name
- Email address
- Mobile phone number
- Date of birth
- Profile photo (optional)
- Government-issued identification (when required for identity verification)
- Password (stored in encrypted or hashed form)
Account Information
We may collect:
- User ID
- Account preferences
- Language preference
- Notification settings
- Customer or Rider account type
Return Job Information
When using Reta, we may collect information related to return requests, including:
- Pickup address
- Return destination
- Parcel description
- Parcel photos
- Estimated parcel size and weight
- Return labels or QR codes uploaded by the Customer
- Pickup and completion timestamps
- Order history
Rider Information
If you register as a Rider, we may collect:
- Driver's license or other government-issued identification
- Vehicle information
- Vehicle registration (if applicable)
- Insurance information (if required)
- Bank or payment details for payouts
- Profile photo
Payment Information
Payments may be processed through third-party payment providers.
Reta does not store complete credit card or debit card information on its own servers.
We may retain:
- Payment status
- Transaction ID
- Payment method type
- Refund information
Device Information
We may automatically collect:
- Device model
- Operating system
- App version
- Device identifiers
- IP address
- Crash reports
- Diagnostic information
Location Information
With your permission, we may collect:
- Real-time GPS location
- Pickup location
- Delivery destination
- Route information
Location information is used only for providing and improving our services.
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Match Customers with Riders
- Facilitate parcel pickups and returns
- Process payments
- Verify user identity
- Prevent fraud and abuse
- Improve platform performance
- Provide customer support
- Send important service notifications
- Comply with legal obligations
3. Communications
We may send:
- Booking confirmations
- Pickup reminders
- Delivery updates
- Security notifications
- Policy updates
- Customer support responses
With your consent, we may also send promotional messages. You may opt out of marketing communications at any time.
4. Sharing Your Information
We only share information necessary to provide the service.
Depending on your role, we may share:
Between Customers and Riders
Customers may share with Riders:
- First name
- Pickup location
- Return destination
- Contact number (when necessary)
- Parcel handling instructions
Riders may share with Customers:
- First name
- Profile photo
- Vehicle information (if applicable)
- Live delivery status
Service Providers
We may share information with trusted third parties that help us operate Reta, including:
- Payment processors
- Cloud hosting providers
- Customer support platforms
- Analytics providers
- Notification services
- Identity verification providers
These providers may only use your information to perform services on our behalf.
Legal Requirements
We may disclose information if required by law, court order, government request, or to protect the rights, safety, or property of Reta, our users, or the public.
5. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
These safeguards may include:
- Encryption of data in transit
- Password hashing
- Access controls
- Security monitoring
- Regular software updates
While we strive to protect your information, no method of transmission or storage is completely secure.
6. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Prevent fraud
- Enforce our agreements
When information is no longer required, we will securely delete or anonymize it where appropriate.
7. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Update your account details
- Request deletion of your personal information
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Request a copy of your personal information in a portable format
Requests may be subject to identity verification and legal limitations.
8. Cookies and Similar Technologies
Our website and application may use cookies or similar technologies to:
- Keep you signed in
- Remember preferences
- Analyze platform usage
- Improve performance
- Enhance user experience
You may adjust your browser or device settings to manage cookie preferences.
9. Children's Privacy
Reta is intended for users who are at least 18 years old.
We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take reasonable steps to delete it.
10. Third-Party Services
Reta may integrate with third-party services, including payment providers, mapping services, authentication providers, and notification platforms.
These services maintain their own privacy policies, and we encourage users to review them.
11. International Data Transfers
If your information is processed or stored outside the Philippines, we will take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Material changes will be communicated through the application or other appropriate channels.
Continued use of Reta after updates constitutes acceptance of the revised Privacy Policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through the support section of the Reta application.
14. Compliance with Philippine Data Privacy Law
Reta is committed to handling personal information responsibly and aims to comply with applicable data protection laws, including the Republic Act No. 10173 (Data Privacy Act of 2012) and its implementing rules and regulations.
Where required, users may exercise their rights under applicable privacy laws, subject to verification of identity and legal exceptions.
By creating an account or using Reta, you acknowledge that you have read and understood this Privacy Policy.